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In too deep: setting realistic expectations for do-it-yourself web updates

I work with colleagues at Georgia Tech at twice-a-month web development help desks, primarily focused on end-user support of Drupal’s steep learning curve. In the four years I have helped provide folks feedback, suggestions, and direction on all things Drupal, I have not yet turned someone away due to complexity – until this week. This week, I learned to say no, and set realistic expectations for support and complexity of a project.

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